voices of Egypt

Friday, November 18, 2005

Ladies and Germs

a Germ, that is how you feel when you try to vote in this country, how they mess with results and in a pathetic way. It is so miserable that they even fail to do it right and they lose. You could feel a germ too if you have to ride in a bus for over 2 hours each day to get to work, roads that has no order, engineering, nothing, a set of drivers who know nothing about driving, all they care for is to get their wheels in the empty space in the long queue even if they were getting off the next exit and that space was the far left shoulder. It was a while, i was busy serving or learning to properly serve the six million demanding customers of vodafone egypt. It is a challenge, you have to read and know tons of configuration details, many documents, meetings, sessions, mobile conference calls, and a lot of fights and arguments with vendors to get things done right. I finally managed to get my imate K-Jam, it is very sweet, it did cost me a lot, specially clearing it from the customs, it has a lot of neat features, most important of all it runs windows mobile that you could expand with over a thousand compatible PPC programs all over the web, you could do the development yourself using the new visual studio .net 2005 and .net compact framework 2 that u could install as well on it. Ma new car, VW Pointer, is going well, I did hit the 5000 KMs mark so I went to do my first service at the egyptian agent/dealer service center, they charged me 300 EGPs!!! I expected it to be free but they reminded me that they were a bunch of theives that cared less about quality, service and customer satisfication. It all goes with the germ concept, the same was what happened with the DHL K-Jam shipment, the DHL office didn't clear the mobile from the customs and called me saying come and take it yourself out of luggage city on your own responsibility, we could even advise you on how to hide it well!! I did pay the customs and sales tax official required funds for the government, but one thing was left, that was the NTRA pass, it is some miserable commission or committe our ministry of communications have, they claim they know everything and that no wireless nor network nor any kind of device that can connect to anything else could pass unless they approve it. As if they know more than the CE, FCC or other global standards. Their process is a deadlock, they wanted to check the mobile before releasing it from customs and the customs won't let you take it to them, so you would better ask your carrier to return the set back to seller or release it yourself at night from the barn. Life is not that bad, I had a nice roadtrip to hurghada with a friend, to test drive the car, do some speed and get to know that place, it has a long beach, many buildings, hundreds of tourists, we ate at macdonalds there, went around and got back. It was a 12 hours drive but It was worth it. Here comes the new telecom operator in egypt, the same happy NTRA has decided that they will give that OpCo the right to use the infrastructure of both existing mobile OpCos Mobinil and Vodafone for about a transitional year, till it builds its own network, the bad thing is that any new subscriber will find their coverage better than both existing providers that way, they will be traped, and we will have to serve not only our customers but their customer. How wise of the NTRA, seens we will all resign so and head to the new operator of Emirates or Mobily of Saudia :)

1 Comments:

  • guess what, mobinil now is selling the kjam, now, after all i have been through...and for even less price and with arabic support :(

    By Blogger voicy, at 7:34 PM  

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